Self pickup

 

 SELF PICKUP PROCESS

Customers are allowed to self collect their online orders from Club21 directly. Process would be as follows:

  1. After purchasing your items, upon checkout, customer would need to select self pickup option.
  2. The order processing would take anywhere between 2 to 4 business days
  3. Once item is ready for collection, customer will be informed by our customer service team
  4. Customer would then need to come to the following address to collect their item. The collection address is:

Club 21 Multilabel Store
Pavilion Kuala Lumpur
Lot 3.34.00, Level 3, 55100 Malaysia
Collection period: Monday to Sunday from 11:00am - 7:00pm

  • For collection, customer would need to show the order confirmation receipt to the staff to receive their item.

For any returns/exchanges requests, customer would need to submit on returns.Club21.my and follow process as outlined in Returns & Exchange page under Shopping Guide.

For any questions regarding self pickup, you may reach out via email at cs.my@my.club21global.com or WhatsApp at +60 17 962 0128