Promotions T&C

PROMOTIONS T&Cs   

CDGPE20
 20% off selected Comme des Garçons PLAY products.
• Use code: CDGPE20 at the checkout page.
 
• Free exchange service. You may request for an exchange in size/colour/different item . Our operations team will contact you and a driver will be arranged to pick up the returned item(s) and deliver the new item(s) to you.
• Free returns service. A refund will be made via online store credit - except for damaged items which can be returned based on our usual returns policy.
• The Company reserves the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on this website immediately. Please check the latest information posted herein to inform yourself of any changes

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BBMUL15
 15% off all Bao Bao Issey Miyake and Mulberry products, no minimum spending
• Use code: BBIM15 at the checkout page.
• Free exchange service. You may request for an exchange in size/colour/different item . Our operations team will contact you and a driver will be arranged to pick up the returned item(s) and deliver the new item(s) to you.
• Free returns service. A refund will be made via online store credit - except for damaged items which can be returned based on our usual returns policy.
• The Company reserves the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on this website immediately. Please check the latest information posted herein to inform yourself of any changes

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MMDAY16
 16% off all Mulberry products.
• Use code: MMDAY16 at the checkout page.
  
• Free exchange service. You may request for an exchange in size/colour/different item . Our operations team will contact you and a driver will be arranged to pick up the returned item(s) and deliver the new item(s) to you.
• Free returns service. A refund will be made via online store credit - except for damaged items which can be returned based on our usual returns policy.
• The Company reserves the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on this website immediately. Please check the latest information posted herein to inform yourself of any changes
  
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AUG30
 30% off 
• Use code: AUG30 at the checkout page.
  
• Free exchange service. You may request for an exchange in size/colour/different item . Our operations team will contact you and a driver will be arranged to pick up the returned item(s) and deliver the new item(s) to you.
• Free returns service. A refund will be made via online store credit - except for damaged items which can be returned based on our usual returns policy.
• The Company reserves the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on this website immediately. Please check the latest information posted herein to inform yourself of any changes
  
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AUG20
 20% off selected Comme des Garçons PLAY products.
• Use code: AUG20 at the checkout page.
 
• Free exchange service. You may request for an exchange in size/colour/different item . Our operations team will contact you and a driver will be arranged to pick up the returned item(s) and deliver the new item(s) to you.
• Free returns service. A refund will be made via online store credit - except for damaged items which can be returned based on our usual returns policy.
• The Company reserves the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on this website immediately. Please check the latest information posted herein to inform yourself of any changes
   
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SHOPBACK USERS
• Use code: SBCLUB11 at the checkout page.
• 11% off  
   
• Free exchange service. You may request for an exchange in size/colour/different item . Our operations team will contact you and a driver will be arranged to pick up the returned item(s) and deliver the new item(s) to you.
• Free returns service. A refund will be made via online store credit - except for damaged items which can be returned based on our usual returns policy.
• The Company reserves the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on this website immediately. Please check the latest information posted herein to inform yourself of any changes
   
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ADD20 
Additional 20% off on discounted items
• Use code: ADD20 at the checkout page.
 
• Free exchange service. You may request for an exchange in size/colour/different item . Our operations team will contact you and a driver will be arranged to pick up the returned item(s) and deliver the new item(s) to you.
• Free returns service. A refund will be made via online store credit - except for damaged items which can be returned based on our usual returns policy.
• The Company reserves the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on this website immediately. Please check the latest information posted herein to inform yourself of any changes
 

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NEW20 
• Additional 20% off
• Use code: NEW20 at the checkout page.
   
• The promotion is NOT applicable to ALL COMME des GARÇONS group, ALEXANDER WANG, BAO BAO ISSEY MIYAKE, PLEATS PLEASE ISSEY MIYAKE, HOMME PLISSE ISSEY MIYAKE,  JACQUEMUS, JUNYA WATANABE, NOIR KEI NINOMIYA, MULBERRY, THOM BROWNE, SACAI, YOHJI YAMAMOTO HOMME, YOHJI YAMAMOTO FEMME, Y'S. 
• The promotion is valid for 3.1 Phillip Lim, Alaia, Black Score, Coperni, ck Calvin Klein, DKNY, Dries Van Noten, Ganni, Giambattista Valli, Ih Nom Uh Nit, Jil Sander, Juun J, Marni, MM6, N21, Neil Barrett, Paskal, Patou, Paul Smith, Self-Portrait, Stella Jean, Stella McCartney, Tricot, Undercover, Yoshiokubo, Zimmerman.
 • Free exchange service. You may request for an exchange in size/colour/different item . Our operations team will contact you and a driver will be arranged to pick up the returned item(s) and deliver the new item(s) to you.
• Free returns service. A refund will be made via online store credit - except for damaged items which can be returned based on our usual returns policy.  
• The Company reserves the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on this website immediately. Please check the latest information posted herein to inform yourself of any changes.

   

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TREAT10 
• 10% off.
• Use code: TREAT10 at the checkout page.

• Participating brands: Bao Bao Issey Miyake, Pleats Please Issey Miyake, Mulberry, Jacquemus, Alexander Wang.
• Free exchange service. You may request for an exchange in size/colour/different item . Our operations team will contact you and a driver will be arranged to pick up the returned item(s) and deliver the new item(s) to you.
• Free returns service. A refund will be made via online store credit - except for damaged items which can be returned based on our usual returns policy.
• The Company reserves the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on this website immediately. Please check the latest information posted herein to inform yourself of any changes
  
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CLUB 21 E-GIFT CARD
• Receive MYR 45  e-gift card when you spend an accumulated amount of MYR 300 this month.
• Receive MYR 75  e-gift card when you spend an accumulated amount of MYR 500 this month.
• Receive MYR 120  e-gift card when you spend an accumulated amount of MYR 800 this month.
• Receive MYR 180 e-gift card when you spend an accumulated amount of MYR 1,200 this month.
• Receive MYR 300  e-gift card when you spend an accumulated amount of MYR 2,000 this month.
• Receive MYR 500  e-gift card when you spend an accumulated amount of MYR 3,000  this month.
• Receive MYR 800  e-gift card when you spend an accumulated amount of MYR 5,000 in this month.
     
From 1 August 2022 onwards, we have amended the tiers for the following online spending: MYR 300, MYR 3,000 and MYR 5,000

Terms and Conditions
• The promotion is valid for all brands
• E-Gift card will only be issued in the first week of the following month
• E-Gift card would be valid for 6 months from date of issue.
• The e-gift card is non-transferable and will be linked to the customer's account.
• E-Gift card can only be used for online purchases and would not be accepted/usable at the physical retail outlets.
• Free exchange service. You may request for an exchange in size/colour/different item . Our operations team will contact you and a driver will be arranged to pick up the returned item(s) and deliver the new item(s) to you.
• Free returns service. A refund will be made via online store credit - except for damaged items which can be returned based on our usual returns policy.
• The Company reserves the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on this website immediately. Please check the latest information posted herein to inform yourself of any changes
   
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Enjoy up to 21% off using referral link. 
 
Terms and Conditions
• Referral links include FRIEND-XXXXX / THANKS-XXXXX
• The promotion is valid for 1 usage per customer. 
   
• The promotion is NOT applicable to ALL COMME des GARÇONS group, BAO BAO ISSEY MIYAKE, PLEATS PLEASE ISSEY MIYAKE, HOMME PLISSE ISSEY MIYAKE, JACQUEMUS, MULBERRY, NOIR KEI NINOMIYA, THOM BROWNE & SACAI products.    
• The promotion is valid for 3.1 Phillip Lim, Alaia, Alexandre Vauthier, Alexander Wang, Black Score, Coperni, ck Calvin Klein, DKNY, Dries Van Noten, Emporio Armani, Ganni, Giambattista Valli, Ih Nom Uh Nit, Jil Sander, Juun J, Marni, MM6, N21, Neil Barrett, Paul Smith, Self-Portrait, Stella McCartney, Tricot, Undercover, Yoshiokubo, Zimmerman.   
• Apply referral code at the checkout page.
• The Company reserves the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on this website immediately. Please check the latest information posted herein to inform yourself of any changes.

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What are the Terms and Conditions for online promotions?

Promotion codes is non-transferable. Promotion codes cannot be exchanged for cash, voucher or in any other form.

They cannot be used in conjunction with any other online promotion code or offers, and must be redeemed by the date published, if provided.

We reserve the rights to amend any terms or conditions or make changes to terms and conditions without prior notice. In the event of a dispute, shop.club21.my's decision is final. 

What is the difference between promotions at shop.club21.my and in retail store?
Shop.club21.my and Club 21 retail stores may have similar promotions, which may not be identical. On some occasions, shop.club21.my may run exclusive online promotions that are not available in retail stores for a very limited period only. For further enquiries, please check with our customer service.

What are the terms and conditions for Free Standard Shipping Promotions?
Free Standard Delivery is valid for a limited time only, when you order on shop.club21.my

  • This is a site-wide campaign.
  • No code required.
  • The Company reserves the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on this website immediately. Please check the latest information posted herein to inform yourself of any changes.
  • See here for more details on shipping: https://shop.club21.my/pages/help-shipping-delivery 

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RETURN POLICY

It is important to us that you are completely satisfied with your purchase. We offer free return shipping on your eligible return when you return your package via returns.club21.my , using our appointed delivery provider. Our appointed delivery provider will process your return on a Duty Delivery Paid (DDP) basis, meaning that you do not have to pay any fee to return your package to us.

ELIGIBLE RETURNS

All items returned must have a Return Merchandise Authorisation (RMA) and be collected by 'Best Express', to allow easy identification and prompt processing. We will return unauthorised packages to customers at customer’s cost. A RMA should be requested online, and sent back within twenty (20) calendar days from your order date. 

Items should be returned in their original packaging, (including the Club 21 Signature packaging) unused, and with all Club 21 and designer garment tags still attached. Returns, that are damaged or soiled or with missing parts, will not be accepted and will be returned at customer’s cost, which will include return shipping. Where provided, belts and any designer packaging such as authenticity cards, dust bags and leather tags should be included with your return. If the order is returned with missing parts, the return will not be accepted. All shoes should be tried on a carpeted surface before wear, as shoes with markings of any kind will not be accepted for returns. 

Return shipping is free for all orders. 

NON-ELIGIBLE FOR RETURN

The following items purchased do not fall within our return/exchange policy and cannot be returned due to hygiene concerns and following Covid19 SOP's:

  • All undergarments which include but are not limited to underwear, boxers, panties, bra's, vests, etc
  • Swimwear
  • Socks

For any returns/exchanges requests, customer would need to submit on returns.Club21.my and follow process as outlined in Returns & Exchange page under Shopping Guide.

 

Same day delivery service (Klang Valley, Malaysia):

Same day delivery can be arranged for addresses within Klang Valley on customer request, through our delivery partner Lalamove. The delivery fee would be payable by the customer. Please reach out to customer support for this service.