Shipping FAQ

SHIPPING OPTIONS & RATES

 There are 3 delivery options available within Malaysia.

i) Standard shipping via DHL eCommerce: Free delivery

ii) Same-day collection in Pavilion KL: Free service. 

  • Please note: Same-day collection in Pavilion KL - if you complete the order purchase before 4:00 pm then it will be processed for same-day collection. However, if you complete the order purchase after 4:00 pm, then it will be processed on the following business day. Please reach out to customer support for this service.

    iii) Same-day delivery within Klang Valley: Payable by customer

    • Same-day delivery can be arranged for addresses within Klang Valley, using Lalamove. The delivery fee would be payable by the customer. Please reach out to customer support for this service.
    • Please note: Same-day delivery within Klang Valley - if you complete the order purchase before 4:00 pm then it will be processed for same-day delivery. However, if you complete the order purchase after 4:00 pm, then it will be processed on the following business day.

     

    Customer Support

    Whatsapp: +60-12 662 9522

    Email: cs.my@my.club21global.com

     

    Delivery Period

    Using standard shipping, your order will be delivered within 

    3 - 7 business days: to West Malaysia.

    5 - 14 business days: to East Malaysia. 

     

    Additional Notes

    • We do not ship to multiple addresses for one order.

    Returns & Exchanges

    Please learn more here: https://shop.club21.my/pages/help-payment