Shipping & Delivery

Help

SHIPPING OPTIONS & RATES

Chinese New Year opening hours

21 Jan 2023: 10am to 5pm

22 Jan 2023: 11am to 8pm

23 Jan 2023 onwards: Normal opening hours 

For self pickup and same day delivery, please kindly note the above opening hours. Thank you 


————

We deliver worldwide.

For shipment outside of Malaysia, please kindly contact us via whatsapp: +60-12 969 0890 

For shipments outside of Malaysia, please note that the shipping rates are not inclusive of any additional customs or import duties that will be levied when the package reaches your destination country.

 

Malaysia

i) Standard shipping via DHL eCommerce: Free delivery

ii) Same-day collection in Pavilion KL: Free service. 

  • Please reach out to customer support for this service.

    iii) Same-day delivery within Klang Valley: Payable by customer

    • Same day delivery can be arranged for addresses within Klang Valley, using Lalamove or Grab. The delivery fee would be payable by the customer. Please reach out to customer support for this service.

    Whatsapp: +60-12 662 9522

    Email: cs.my@my.club21global.com

     

    Singapore, USA, Vietnam, Thailand, Indonesia, Brunei Darussalam, South Korea, Philippines, Australia

    i) Order above MYR 600: Free delivery

    ii) Order below MYR 600: RM 30 delivery fee

     


    Delivery Period

    Your orders will be delivered within 

    3 - 7 business days : Within West Malaysia.

    5 - 14 business days: Within East Malaysia. 

    3 - 14 business days: To Singapore. 

    6 - 9 business days: To Vietnam, Indonesia, Brunei Darussalam, and South Korea, Philippines, Australia, USA.

     

    Additional Notes

    • We do not ship to multiple addresses for one order.

    Returns & Exchanges

    Please learn more here: https://shop.club21.my/pages/help-payment