Shipping FAQ
Help
SHIPPING OPTIONS & RATES
There are 3 delivery options available within Malaysia.
i) Standard shipping via DHL eCommerce: Free delivery
ii) Same-day collection in Pavilion KL: Free service.
- Please note: Same-day collection in Pavilion KL - if you complete the order purchase before 4:00 pm then it will be processed for same-day collection. However, if you complete the order purchase after 4:00 pm, then it will be processed on the following business day. Please reach out to customer support for this service.
iii) Same-day delivery within Klang Valley: Payable by customer
- Same-day delivery can be arranged for addresses within Klang Valley, using Lalamove. The delivery fee would be payable by the customer. Please reach out to customer support for this service.
- Please note: Same-day delivery within Klang Valley - if you complete the order purchase before 4:00 pm then it will be processed for same-day delivery. However, if you complete the order purchase after 4:00 pm, then it will be processed on the following business day.
Customer Support
Whatsapp: +60-12 662 9522
Email: cs.my@my.club21global.com
Delivery Period
Using standard shipping, your order will be delivered within
3 - 7 business days: to West Malaysia.
5 - 14 business days: to East Malaysia.
Additional Notes
- We do not ship to multiple addresses for one order.
Returns & Exchanges
Please learn more here: https://shop.club21.my/pages/help-payment