Frequently Asked Questions
Help
SHOPPING OUR SITE
I am a Club21 member. Can I earn and burn member points here (shop.club21.my)?
At this time we do not offer member benefits on shop.club21.my. Please visit our retail stores for member benefits.
Do you sell gift cards or gift vouchers?
At this time we do not sell or redeem online gift cards or gift vouchers. We do sell and accept gift cards and vouchers in our stores. Please visit our retail stores to learn more.
How can I be assured the merchandise is authentic?
Club 21 is a leader in the luxury fashion market managing over 30 brands and operating more than 200 stores worldwide. We have cultivated partnerships with a broad portfolio of luxury brands worldwide. Our products are 100% genuine and direct from the designers.
Do you offer the same merchandise on your website, as in Club 21 stores?
We offer a collection of women’s and men’s fashion luxury items. The assortment is edited by our team of buyers and stylists for the online shopper. Some products may be found in our stores while some are exclusive to the online store.
RETURNS & EXCHANGES
How do I return an item?
Please visit our Returns & Exchanges page: https://shop.club21.my/pages/help-returns-exchanges
Can I return an item to a Club 21 Store?
Unfortunately we are only able to accept returns of shop.club21.my purchases using our online return portal. Please visit our Returns & Exchanges page: https://shop.club21.my/pages/help-returns-exchanges
PLACING AN ORDER
Do I have to register to place an order?
We invite you to browse our site without creating a registered account. By joining our Club 21 Membership, you can enjoy faster checkout by saving your address information, access to your order history, and participating in our Club 21 Member Programme where you can earn points toward rebates and a suite of lifestyle privileges.
Can I place an order via telephone?
If you are having trouble shopping please contact Customer Service and we will happily guide you through the purchase process.
SHIPPING
To which countries does shop.club21.my ship?
Only Malaysia and Singapore.
For other countries, please chat with our customer service team.
To learn more, please visit our shipping and delivery page: https://shop.club21.my/pages/help-shipping-delivery
ORDER CHANGE OR CANCEL
Can I change or cancel my order after I submitted it?
Please refer to our order change or cancel page: https://shop.club21.my/pages/help-change-cancel-order
TRACK AN ORDER
How do I track my order?
You will receive a tracking number (auto-generated by DHL eCommerce) via email.
How do I see my order history?
To view your order history, you can check your email for order confirmation.
Alternatively, you can log in here to view your order(s): https://shop.club21.my/account/login
PAYMENT AND SECURITY
What payment methods does this website accept?
Please visit our payment and security page: https://shop.club21.my/pages/help-payment
